Jeremy Rosart-Brodnitz I just wanted to check back in and see if this was still an issue for you. If so, I wanted to see if I could help get the issue resolved.

also i don't know why i keep getting random names when i place a ticket. this time the name is silver glass?? my name is the same as whats under the account email Walt Carter. if i need to move this to a new email account i can do that as well please assist.

Yes I've checked my spam folder several times. but this is odd. I've had this account for over two years, only recently has this been an issue.

Hi I've checked the spam folders several times to no avail.