[Bug] Stuck on "Installing Plugin..." screen
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Jack Chenhall
I have seen other posts with the same issue, but cannot seem to find a solution.
I am stuck at 'Initializing Download', the installing plugin part. There has been no progress on the loading bar for more than 30 mins.
My internet/PC is fine. I tried restarting my PC and the app as administrator but no change. Still not working after most recent update.
Any help welcome, thanks! :)
MUHAMMAD RIAZUL
Same problem here
Dasiy Chain
I have completely re installed from new version, updated UE tryiung to setup UE 5.1. My interent is decent (starlink) and working fine.
Still getting this same error
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Shelby Goldstein
Dasiy Chain: This post is actually outdated and from a different issue.
We currently have another post in progress for this issue you're experiencing.
Please upvote this post to be notified once a fix is released: https://kitbash3d.canny.io/cargo-feedback/p/bug-installing-plugin-download-error
2848 films
Install Error - Anyone know how to fix?
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Shelby Goldstein
2848 films: Do you happen to have a special character used in your email or account name?
This post is actually outdated and from a different issue. We currently have another post open for this issue you're experiencing. Please upvote this post: https://kitbash3d.canny.io/cargo-feedback/p/bug-installing-plugin-download-error
2848 films
Shelby Goldstein: No, no special characters in my email address. I'll post this on this secondary thread. Thank you.
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liz kimber
Nope 1.0.3 still does it - means i cant use this at all
Maxx Burman
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We've just released a new version of Cargo (v1.0.2) which should resolve this issue. You can see the release notes here:
If you're still experiencing this, let us know and we'll open this ticket back up. Thank you!
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liz kimber
Maxx Burman: Just in case this helps this gets picked up - no still an issue here
Maxx Burman
liz kimber: Hi Liz, what 3D Software are you trying to setup?
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liz kimber
Maxx Burman: as from the post before yours. Unity.
Maxx Burman
liz kimber: Cargo does not support Unity right now. It is something we have planned on our roadmap, you can follow the progress here: https://feedback.kitbash3d.com/cargo-feedback/p/feature-request-cargo-unity-integration
Thanks!
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liz kimber
Maxx Burman: perhaps removing unity from the drop down of plugins would be sensible.
Oscar Glaize
Maxx Burman: I still have the same issue (stuck at Initializing Download) for Cinema 4D 2023 (with Cargo v1.0.3)
Oscar Glaize
Maxx Burman: I still have the same issue (stuck at Initializing Download) for Cinema 4D 2023 (with Cargo v1.0.3)
Maxx Burman
Oscar Glaize: C4D support isn't out yet. We're currently working on it and expect it to be released this month. If you upvote this post you'll get an email once it's live:
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A. Beanie
Maxx Burman: I can't get past installing plugin for blender.
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Shelby Goldstein
A. Beanie: This appears to be a new bug following the release of Cargo v1.1.0.
To resolve this, follow these troubleshooting steps:
- Navigate to: %APPDATA%\kitbash3d
- Delete the file named, cargo_v1.sqlite
- Sign out and back into Cargo
- Try going through software setup again
Let me know if that resolves the issue for you.
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liz kimber
Struggling with the same. Im trying to get the plugin for unity...
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Shelby Goldstein
liz kimber: Regarding the issue you're running into with Blender, if you haven't already, check out the troubleshooting steps in the Stuck at "Initializing Download" section of our Connecting Cargo to Blender guide: https://help.kitbash3d.com/en/articles/7833646-connecting-cargo-to-blender
Regarding Unity, Cargo doesn't support Unity just yet. It's on our roadmap to release in the future though. You can follow along with our progress in this post: https://kitbash3d.canny.io/cargo-feedback/p/feature-request-cargo-unity-integration
If you're still running into this issue, let us know so we can help get things resolved.
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liz kimber
Shelby Goldstein: so confused if you dont support it why has it gone out to the Unity community as available and its on the list of software. I dont use blender. I was told to post here because i had problems with unity and it was all one in the same issue by the support team
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Shelby Goldstein
liz kimber: Cargo is brand new to our entire KitBash3D community and currently supports Blender, Unreal, Maya, and 3ds Max (with C4d, Unity, and Houdini coming soon).
In the meantime, you can always continue to access and download all your Kits from your KitBash3D account to use in Unity.
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Shelby Goldstein
To those of you following this post:
We added some steps to troubleshoot this issue to the Blender Troubleshooting Guide on our Help Center. Check out the section at the bottom called, Stuck at "Initializing Download."
Danar Worya
Shelby Goldstein: Hey Shelby It worked changing my addon folder to addons_temp !!
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Shelby Goldstein
Danar Worya: Amazing! Love the hear that!
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Shelby Goldstein
Merged in a post:
Screen freeze v1
Danar Worya
Hey guys i dont know if this is my Laptop doing this but for the last 3 days I have been locked in this screen. today it updated again but came back to this screen? I uninstalled it and re-installed it and tried to restart my pc etc but im still stuck on this page
S
Shelby Goldstein
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