[Bug] Cargo + 3DS Max Connection Issues
complete
T
Théo Briollet
I've followed the detailed instructions and checked the box as requested but the button doesn't activate.
I've also tried the solutions proposed on this link by going to the command: pluginManager.loadClass "CargoConnect.dlu".
But nothing happens here's a screenshot
Maxx Burman
complete
This bug has been resolved in v1.0.7
Release notes are here: https://feedback.kitbash3d.com/changelog/cargo-v107-update
Maxx Burman
in progress
Maxx Burman
under review
Maxx Burman
closed
T
Théo Briollet
Maxx Burman: And it's a bit easy to close the forum knowing that it's the wrong problem that's been exposed here's a capture of the mails
Maxx Burman
Hi Theo,
The next button will become active once the Cargo plugin is active. Once you see the checkbox next to "Connected to Cargo", you can move forward to the next step (Image attached)
There's more detailed instructions on our help center here: https://help.kitbash3d.com/en/articles/7833644-connecting-cargo-to-3ds-max
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Théo Briollet
Maxx Burman: Hello Maxx,
I'm sorry but it's Steven Ibale who created this post following my email and I'm not very happy because firstly it's from last week and it's only just been uploaded and secondly he didn't put all the information I put in my email...
So to continue I've already followed the detailed instructions and checked the box as requested but the button doesn't activate.
I've also tried the solutions proposed on this link by going to the command: pluginManager.loadClass "CargoConnect.dlu".
But nothing happens here's a screenshot (which was in my e-mail)
Maxx Burman
Théo Briollet:
Hi Theo,
So sorry for the miscommunication here. We've been slammed with a lot of messages for the last 2 weeks and some conversations have gotten lost in the mix.
I'm passing this to our engineering team to take a look at this so we can get you up and running asap.
T
Théo Briollet
Maxx Burman: Thank you :) I understand
Nathan Letwory
Théo Briollet:
Hello Théo,
There is a slight error in the instructions there. Could you try instead the command:
This should pop up the connection window.
If that also doesn't work there is one last command to directly activate the Cargo connection:
KB3D3dsMax.activate()
That last command should print something like this
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Théo Briollet
Nathan Letwory: Hello Nathan,
Thank you for your answer.
This is what I get
Maxx Burman
Théo Briollet: Hey Theo, it looks like the plugin is now connected to Cargo. Are you able to continue in software setup / import an asset into 3ds Max?
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Théo Briollet
Maxx Burman: No I can't
Maxx Burman
Théo Briollet: Couple troubleshooting things to try:
- Close Cargo and 3Ds Max.
- Start Setup Software again. Select 3Ds Max / 2022
- Cargo will say it's installing the plugin, don't worry about that, you already have it.
- When you get to the activate plugin screen, if the KitBash3D menu and Cargo UI aren't working, repeat the above steps in the Script Listener: type in KB3D3dsMax.activate()
- Once the plugin is connected, return to Cargo and try to continue.
I know you've already done all these, I just want to make sure with a fresh restart that they're still not working. If they aren't, then there's a deeper issue going on and we can take the investigation to a video chat (if you're up for it)
T
Théo Briollet
Maxx Burman: I've tried everything again without success.
When are you available for a video chat?
Steven Ibale
