[BUG] Cargo app getting off focus
complete
Maxx Burman
complete
Maxx Burman
under review
Maxx Burman
Hey Mich, can you share a screenshot of what you're experiencing as well as the hardware you're using?
This is the first report of a "blurry" UI and it would be helpful to see some visuals so we can diagnose it.
M
Mich Angel
Maxx Burman: Yeah I made a video of when it happen.. here https://youtu.be/f5wEGcGRLDQ
My hardware is..
Mother board is MSI MEG Z390 ACE
CPU i9-9900K running Variating speed as needed 3.60 - 5 GHz
RAM 64GB
GPU NVIDIA GeForce GTX 1660 Ti 6GB with additional 32GB RAM
All system drives are running on Samsung Pro SSD
It's really strange I tested a lot of programs to see if I could find any that replicate the strange effect but so far I have not..
Hope this info help to figure out what is going on. ;)
Thanks /Mich
Maxx Burman
Mich Angel: Very weird! Just a shot in the dark here, but found that this may be a settings issue with Electron (our application framework) and some NVIDIA settings. We're using the same framework as Discord / Slack / Steam, so if any of those are unaffected, it may be something else.
If this is the issue, here's how to troubleshoot it: Under the "Manage 3D settings" tab in the Nvidia Control Panel, this issue can be solved for all Electron.js apps by simply toggling the global FXAA option to off. However this will also globally disable FXAA for games, which may cause noticeable jagged edges to appear while playing.
If that doesn't work, let me know and we'll keep digging!
M
Mich Angel
Maxx Burman: mm.. Well Discord and Steam works just fine with my current setting only program that have this problem is sadly Cargo.. So For testing purpose I did turn global FXAA off and it made little to no difference instead of off-focus it got more blur and heavy dithering and artifacts around all texts.. So No! Turning global FXAA off made it way worse for the hole system including Cargo.. So turning off Global FXAA is not a option as it it effect hole system and still Cargo is only program I have that get that blurry off focus look.. I looked at Discord, Steam, Quixel Bridge, Epic Games Launcher, Unreal Engine, Blender, Davinci resolve, this are some of the programs I use every day and does not have this issue..... the list of programs I tested or already use every day is to long to list.
Hope this give you some idea where to look....
P.S.. thing to notice to I am using a Samsung 28" 4K screen set to run in 2K at 60Hz and the GPU card NVIDIA GeForce GTX 1660 Ti is also running Nvidia PhysX GPU acceleration for real-time physics effect and real-time render like in Blender Unreal.. etc....
Thought if this could have some to do with it I turned off PhysX and did no difference on Carco .. but thought you might want to know this to..
😊
Maxx Burman
Mich Angel: Thank you for trying that, on to plan B! This could be something related to how the application is scaling on a 4k monitor set to 2k.
Can you try right clicking on the cargo application and go to:
Cargo → Right-click → Properties → Compatibility → Change high DPI settings → High DPI scaling override → Enable Application Override.
Let me know if that works for you!
M
Mich Angel
Maxx Burman: Hey tried that DPI override and it didn't change much some area cleared and some got even worse..
But I did try something silly.. In the cargo.exe right click properties compatibility settings I change to .. " Run program compatibility mode for "Windows Vista Service pack 2" And when Cargo started it protest with popup that it have crashed and to close or send in report. I ignore that popup and closed it with the X and cargo started like normal and what you know woohoo! all is perfect ha ha.. no more fuzzy off focus.. Now all is crisp clear and sharp and cargot works just fine... as it seam.. will do some more testing in this configuration and if anything else goes wrong I let you know.. 👍😎
P.S.. Side note.. this setting made Cargo a lot faster tho I don't see any difference in the Ui of it.. and I did a download of one object and tried transfer/import to Blender and all works like a charm.. Cargo is faster on download and import to 3D program.... mm.. COOL! 😎🤸♂️👍
Maxx Burman
Mich Angel: Ha! Love it!
Are you using Windows Vista as your operating system? or was that just a shot in the dark setting?
M
Mich Angel
Maxx Burman: No I am using full latest update version Win10... So yeah it was a shot it in the dark.. I have done a lot of Alpha and beta testing so it comes natural to me to try stupid and silly things .. and yeah sometime it just works.. ha ha ;)
Maxx Burman
Mich Angel: Nice! I'll flag this in case anyone else runs into the issue, and for our team to keep an eye out for to see if we find any root causes. For now though, I'll close out this ticket :)
M
Mich Angel
Maxx Burman: Sound perfect.. and if I run in to any issue up/down the road.. I'll be back ;)
Thanks for the help and good luck!