Christopher M: Thank you. Just to confirm, you are trying to reset the password. You receive the password reset confirmation code. You are able to insert that code successfully. Once you get to the screen to specify new password, it does not accept your password, and it does not give you back a reason why?

Aaron Rieger: Correct, what is happening specifically is: I put in my password and it says it's wrong (although I know it's correct), so I hit forgot password and it emails me the reset confirmation code, I put in the code and it takes me to the new password screen where I place a new password, then I hit submit and it freezes on that screen.

Also as a side note, the first day I downloaded it I was able to get in and I got to the point where I can direct the pathway to my steam/blender instillation and it just froze when it started the install. It did that twice before I gave up, then this password thing started happening. Not sure if they're related.

Christopher M: I think I might have found the issue. Stand by and I will see what I can do to resolve it. Thank you for your patience.

Aaron Rieger: Thank you

Aaron Rieger: So I'm now able to login, but it wont detect where Blender is installed. I choose Advance Setup and navigate to where the blender.exe is on my drive. I click install and then it hangs on Installing plug in. I've left it for over an hour without any movement.

Christopher M: Lets try these steps next and see if they work:

We are going to get you going one way or the other! I can assure you.

Aaron Rieger: Finally got it! Thank you

Silver Glass: Sorry for the issues you are experiencing, I am going to look into your login situation right now and see if I can determine what is going on. Would you mind providing me the email for your account?

Aaron Rieger: hi Aaron thanks for your reply. the account in question is Walt_carter@verizon.net I've tried several times to solve it but to no avail.

Silver Glass: I'm showing in our email provider that you were possibly marked as "Unsubscribed". If the issue is that you are not receiving the code then, with your permission, I can resubscribe you to email and we can try again? Regardless we will get this resolved one way or the other.

Aaron Rieger: hi Aaron, yes you absolutely have my permission to resubscribe my walt_carter@verizon account. thank you for helping out on this.

Silver Glass: Ok. I subscribed you back. When you get a chance, lets try to go through the reset password flow again.

Silver Glass: I just wanted to touch base with you this morning to ensure you get logged in to Cargo. Let me know when you are able to go through the reset process again and we can make sure everything is worked out for you!