[Bug] Keep Getting Signed Out | Voters

[Bug] Keep Getting Signed Out

complete

Chris Keller

Frequently get signed out of Cargo on Windows 11. I go work for a bit, try and import, work a bit more and come back to cargo app and I'm signed out. Frustrating because the user name and password are not saved in the app - why not? I'm the only user of the app on my computer.

July 27, 2023

Maxx Burman

marked this post as

complete

Long awaited, but this is resolved in v1.1.6. Full release notes here:

https://feedback.kitbash3d.com/changelog/cargo-v116

Jasper Tidigu

Maxx Burman Im still getting the same issue,nothing like trying to download 10gb of assets and getting signed out every two minutes

Hugo Branco

I get signed out every time i close the software, even if i choose to remember the password, could it be cookie related?

Maxx Burman

marked this post as

in progress

Leland Green

Maxx Burman: In case it helps, this happens sometimes and not others. Could it be your cloud provider? (Good grief! I thought clouds used to be free! Ha.)

Also, not sure, but it may be more likely if I'm downloading a file and close Cargo. I rarely do that, but may have yesterday. And the problem has persisted since. Now I have to log in every time. (Coincidence?? Worth passing to developers, just in case?)

Maxx Burman

Leland Green: Thank you for the added information! We've identified the issue and have a few deeper under the hood challenges we need to resolve in order to get this fixed! It's a bit of a nesting dolls situation with this bug, and more involved than meets the eye, but we're on it :)

Leland Green

Maxx Burman: You're welcome. I didn't expect an update, but thank you.
I've been a developer since before C++ came along. So any time I think I see a pattern, I like to report it. 
Seems like this didn't happen to me forever, but then it did. So maybe this rabbit hole will lead to the "final doll". :)

Gallant

So its a bug, I got told that this is a "feature" huh

Shelby Goldstein

Merged in a post:

Cargo signing in

Paul Schloesser

i have to sign in every time i start cargo. Would it be possible to keep us signed in? iNot sure if it's a bug, or a feature request...

Paul

August 7, 2023

Maxx Burman

marked this post as

planned

Chris Keller

OK So I am seeing a pattern.  The Cargo UI remains open, even when "Cargo" is crashing. I didn't understand why I was being prompted to send a crash report on opening Cargo, but cargo was logged in and open and didn't close. 
Now here's what's happening
Launch Cargo app
Launch blender 
do some stuff importing stuff to blender.
leave blender, come back to blender, do stuff - meanwhile Cargo sits in the background - CRASHING (I dunno what's causing it because it crashes silently and literally with no visible signs of crashing until I go to import another item...
I Click "Import" for another item and I get booted back to the login screen... with NO SAVED CREDENTIALS! BOO
anyway... we'll see if Maxx Burman replies to this. ;-) Dude thank you for any help you can offer, and if you need any additional info - I'll provide it.  Note I have sent at least 3 maybe 4 crash reports so far.

Maxx Burman

There is a known bug where the "Cargo has crashed" screen appears often, even when no crash has occurred. We're working on that, but not sure if that's related to the sign out issues that you're experiencing.

We're looking into the sign out issues as well, but we have a few higher priority critical bugs that our team is focused on at the moment. Marking this as planned, and we'll post an update here as soon as we have more info. Apologies for the annoyance of this!

Chris Keller

Maxx Burman: Thanks Max - it's a pretty frequent occurrence, but I get it, small team, lots of dcc apps to support. 
Really hope that the clearing of the credentials can be fixed, having to go grab secure passwords (that are not really memorable) is beyond an annoyance.
<3 if kitbash kits weren't so awesome, I'd have given up by now and come back in a year when this is all sorted, but... you know the kits are your saving grace. ;-) that and this is way better than parsing the entire kits. so...  tahnky ou and good luck!

Maxx Burman

Chris Keller: Thank you Chris. We really appreciate your understanding. Definitely early days for Cargo and our small but mighty team trying to stand up a lot of moving parts at once. That said, these small annoyances add up, so we'll make sure to get them in an upcoming release asap.

Chris Keller

Maxx Burman: lemme know if i can help test / validate. now that i have a working solution (a stand alone blender config template launch), i feel much better and completely confident that I wont be struggling to get back up and running each release hahah.👍

Chris Keller

and before anyone says to click "remember me" I ALWAYS DO and it doesn't stick.