I have gone through all of the trouble shooting guides you have available on your website to import kits into blender. I used the find external files guide and The neon signs work properly but nothing else is working how it should be. I have tried on a Mac computer as well as a Windows operating computer and I am having the same issues. They start off Pink and untextured, I go through the troubleshooting steps and they turn black and fuzzy which does not makes sense.

I downloaded 2k pngs and moved them to the 4k folder. Then went to find missing files from within blender and directed it to that folder and the buildings are still fuzzy and black, none of the textures come through in the render view except the neon signs.